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Impact Golf & Leisure
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Terms & Conditions Call us on 01494 715915 for expert help and advice
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Terms and Conditions

Group Booking

A group booking is 1 or more persons booking golf on its own or golf and accommodation.


A deposit will be requested at the time of booking confirmation and must be received by us within 2 weeks along with a signed group booking confirmation form. This will secure the booking and reserve all tee-times and hotel accommodation. This amount will vary depending on the number of people within the group and the deposit request from the hotels and golf courses. Deposits will be payable to Impact Golf & Leisure and will be non refundable in the event of cancellation. If we do not receive this deposit by the said time we hold the right to cancel the booking with the venue.

Balance Payment

Final balance payment must be made and be with us 4 weeks before the date of your trip. We must also have received a full named list of all attending the golf day or golf break and have a full list breakdown of any food, drink and any other special requirements. If the balance has not been received by the due date Impact Golf & Leisure reserve the right to cancel the booking and in this case the deposit will be non refundable. If there is a short fall in the numbers from the confirmation list then full payment may be requested. Any merchandise, food or drink purchased through us must also be paid for 4 weeks in advance of the date of visit. All food, drink, merchandise and any other special requirements will be invoiced separately. Any extras purchased by individuals must be paid for at the time of purchase to the golf club or to the hotel at departure.

Confirming the booking

A Group Booking Confirmation Form must be completed and signed by the group organiser who by doing so accepts responsibility for the following.
Any damage or loss caused by any member of that group.
Full payment for any such damage or loss must be paid at the time directly to the hotel, golf course or any other organisation. Failure to do so will make you, the group organiser, responsible to meet any claims against us plus our and any third party’s full legal cost.
We expect all members of your group to act in a responsible and considerate manner. If in our considered
opinion or the considered opinion of any other person of authority within the golf club, hotel or any other place, you or a member of your group causes upset, damage or distress to any third party or property then we or the supplier reserve the right to terminate the visit of the person or persons concerned. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. We expect you the organiser to make sure that you and all members of your group behave in responsible and courteous manner at all times.

Payment Method

By cheque and made payable to Impact Golf & Leisure. Please make clear your booking reference number.

Amendments or Cancellations By You

We will accept any changes to numbers or cancellation of your golf day or trip providing that it is put in writing to us. If we receive written notification more than 4 weeks in advance that the numbers are reduced or the day / trip cancelled this will result in loss of deposit plus any monies that are due. If we receive notification within 4 weeks of the date of your golf day or trip this will result in total loss of money paid to us. You must pay all costs and charges incurred by us in the making of the amendment or cancellation plus any costs and charges incurred or imposed by any of the suppliers in connection with your arrangements. If through a number change there is an odd number within the party a single room supplement will be charge as an additional cost.

Handicap Certificates

Handicap certificates are required at some golf courses before visitors are able to play. We will try to inform you of this at the time of booking. Handicap certificates are not essential on all golf courses but a good knowledge of the rules of golf and the etiquette are expected and each golf course reserves the right to refuse access if they feel the individual does not show the required standard. We are not responsible in these situations.

Dress Code

It is your responsibility as the group organiser to inform your group members of the correct golf attire to be worn on the course. We carry no responsibility for the individual golfing venues dress code rulings if any member of your group is unable to play due to inappropriate dress. Most clubs do not allow denim clothing of any description, round necked or sleeveless tee shirts, training shoes, shorts must be tailored but some courses vary on long or short socks so perhaps take both and be prepared. Soft spikes are required on most courses now but we will endeavour to advise you at the time of booking.


We will endeavour to book your tee-time as close as we can according to your requirement. However if the exact tee-time is not available we will book the closest available and confirm this with you. If you are only playing as a 2 ball you may be asked by some golf clubs to play with other golfers on the day as most tee-time allocations allow for 4 people playing together.

Playing Condition and Course Closure

The playing condition of each course may from time to time vary due to essential course maintenance. Impact Golf & Leisure will not always be aware as to when this may occur, as it will depend upon the weather conditions. We cannot be held responsible for the condition of the course on the day of your event. If the golf club makes the decision to close the course in advance of the day of your event, which is rare, but should this occur we will contact you as soon as we are aware of the situation and attempt to offer you an alternative date with the approval of the golf club in question. If the decision has been made on the day of your visit you will be entitled to a refund less 10% administration fee. Under no circumstances will Impact Golf & Leisure be held responsible for consequential loss arising from course closure.

Inclement Weather

Inevitably throughout the year bad weather may cause the courses to be closed or for the golf course to operate temporary tees and greens or to operate a trolley & buggy ban. This is the sole decision and responsibility of the golf club officials, Impact Golf & Leisure can not be held responsible for these decisions. Refunds will be dependent upon the policy of the golf club or hotel resort in question. We cannot be held responsible for inclement weather causing disruption.


We suggest that you take out a travel insurance policy for yourselves and ensure that the insurance cover you purchase is adequate for your particular requirements. Remember to take proof of your insurance with you. We do not check insurance policies this is your responsibility.

Changes & Cancellations By Us

We reserve the right that from time to time we have to make changes to correct any printing errors or any other details both before and after bookings are confirmed and cancel confirmed bookings. We endeavour to avoid changes and cancellations. If we have to make a significant change or cancellation we will inform you at the earliest opportunity and offer you the following choices.

A) To accept the change as offered.
B) The opportunity to take an alternative package from us of a standard similar to the one you booked with us.
C) To accept the cancellation and receive a full refund of monies paid to us.

The above options do not apply to minor changes. If the change is of a significant one the only options that apply are the three shown above. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.

Information Accuracy

Every effort has been made to ensure the accuracy of information within all of our promotional and marketing literature, our e-mails and quotations is correct, but changes and errors do occasionally occur.
You must therefore fully check the details of your booking, including the price, at the time of booking. We reserve the right to make changes and correct errors in advertised prices and other details at any time prior to confirmation of your booking.


Should you have any complaints or experience a problem during your golf day or stay please inform the golf club or hotel immediately. If the complaint is specific to issues arising during your golf day or stay at the hotel, compensation is the direct responsibility of the golf club or hotel. If you do not get a satisfactory conclusion please notify us in writing within 30 days of completion of your golf visit so that we are aware and can monitor any further situations with the golf clubs or hotels we promote. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.


If you have any complaints concerning any service we provide, as opposed to any service provided by any third party such as a golf club or hotel for whom we are not responsible, you must inform us immediately in writing and in any event within 30 days of your booking with us. We cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service provided by us is limited to the commission we have earned or are due to earn in relation to the booking in question.

Governing Law & Jurisdiction

Your contract and all matters arising out of it are governed by English Law. You agree that any dispute, claim or other matter which arises out of or in connection with this contract will be dealt with in the courts of the UK . If you live outside the UK it will be dealt with within the English courts.